Azeva

Terms of Service

Last updated: June 1, 2026

Overview

This website is operated by Azeva LLC. By visiting our site and/or purchasing something from us, you agree to be bound by these terms and conditions.

Products

Azeva products are cosmetic products intended for external use only. They are not drugs and are not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary.

AI Skin Advisor

AI Skin Advisor is optional educational technology for cosmetic skincare routine guidance and Azeva product fit. It is not a healthcare provider, medical device, diagnosis, treatment plan, emergency service, prescription tool, or substitute for a clinician. Do not use it for urgent symptoms or decisions about starting, stopping, or changing medications or prescriptions.

AI outputs can be incomplete, inaccurate, or not appropriate for your individual circumstances. You are responsible for deciding whether to follow cosmetic routine suggestions, patch testing products, reading product labels, and seeking clinician guidance for medical concerns. Before using AI Skin Advisor, you must review and accept the AI Skin Advisor Privacy Notice and related consumer health data disclosures.

Pricing

All prices are listed in US dollars. We reserve the right to change prices at any time without notice. Promotional pricing is valid only during the stated promotional period.

Subscribe & Save Auto-Renewal

Subscribe & Save is an optional automatically renewing subscription. When you select it at checkout, you authorize Azeva to charge the payment method on file for the same products at the discounted subscription price shown at purchase, on a recurring basis every 60 days, until you cancel. Your first cycle is charged at checkout; each renewal is charged approximately 60 days after the prior one, and you will receive an order confirmation email for every charge.

How to cancel. You can cancel anytime, with no cancellation fee, at azeva.com/orders. Sign in with your email and click "Cancel subscription." Cancellation takes effect immediately: you will not be charged again, and any order already placed is unaffected. You can also contact us and we will cancel it for you.

Failed payments. If a renewal payment fails, we will notify you and the payment will be retried. If it cannot be completed, the subscription is paused so you are never charged for an order we cannot fulfill.

Price changes. Your renewal price stays at the price disclosed when you subscribed. If that ever needs to change, we will notify you by email in advance and you may cancel before the new price takes effect.

SMS Terms

If you opt into Azeva text messages, you agree to receive automated marketing text messages from Azeva at the phone number you provide. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. Reply STOP to cancel or HELP for help. We may send restock, launch, product, and promotional updates. Carriers are not liable for delayed or undelivered messages.

Return & Refund Policy (30-Day Skin Guarantee)

Your first order is covered by our 30-Day Skin Guarantee: if a product is not right for your skin, contact us within 30 days of delivery and we will refund the product price, even if the product has been opened and used. Beyond the guarantee, unopened products on any order can be returned within 30 days of delivery for a refund of the product price. Contact us with your order number and the email on the order to start either request. Refunds go to your original payment method and typically post within 5 to 7 business days depending on your bank.

  • First-order guarantee (opened or not): one guarantee claim per customer, on your first order only, requested within 30 days of delivery. We refund the product price of the guaranteed items; original shipping charges are not refunded. We may ask you to return unopened items and may decline claims that show a pattern of abuse.
  • Unopened products (any order): eligible for a refund of the product price after they are returned to us in their original, unopened packaging. Return shipping is the customer's responsibility, and original shipping charges are not refunded.
  • Opened or used products outside the first-order guarantee: not eligible for return or refund.
  • Damaged, defective, or incorrect orders: contact us within 30 days of delivery and we will replace the item or refund it in full at no cost to you. Photos of the issue help us resolve it faster.

Orders can be canceled for a full refund any time before they ship. Subscribe & Save renewal orders follow this same return policy, and the subscription itself can be canceled anytime as described above.

Proof of purchase (order number and the email on file) is required for every return. Return requests made outside the 30-day window are declined.

Limitation of Liability

Azeva LLC shall not be liable for any allergic reactions or skin irritation resulting from use of our products. Always patch test before first use. Discontinue use if irritation occurs.

Contact

Questions about these terms? Contact us.