Frequently Asked Questions

Azelaic acid is a naturally occurring dicarboxylic acid found in grains like wheat, rye, and barley. It has been used in skincare for decades and is well-regarded by dermatologists for its ability to help improve the appearance of uneven skin tone, redness, blemishes, and texture.

14% is the highest concentration of azelaic acid available without a prescription. Most OTC products cap at 10%, which may not deliver results as quickly. Prescription options (15-20%) require a doctor visit and can cost $200+. At 14%, Azeva gives you the strongest OTC formula at a fraction of the prescription price.

Azeva is formulated for all skin types, including sensitive, oily, dry, and combination skin. Azelaic acid is one of the few active ingredients gentle enough for redness-prone and reactive skin while still being effective for oily and blemish-prone skin.

Azeva is a cosmetic skincare product, not a drug. It is designed to visibly improve the appearance of your skin — evening tone, soothing the look of redness, refining texture, and diminishing the look of dark spots. It is not intended to diagnose, treat, cure, or prevent any disease.

Water (Aqua), Azelaic Acid (14%), Jojoba Seed Oil, Propylene Glycol, Cetearyl Alcohol, Polysorbate 20, Glycerin, Sorbic Acid, Sodium Hydroxide, Benzoic Acid. Every ingredient serves a purpose — no fragrance, no dyes, no parabens, no fillers.

Yes. Azeva is 100% cruelty-free. We do not test on animals and never will. Our product is also fragrance-free, paraben-free, and cruelty-free.

Azeva is distributed by Azeva LLC from Union City, California.

Apply a thin layer to clean, dry skin once or twice daily. It works well in both morning and evening routines. In the morning, apply before moisturizer and sunscreen. In the evening, apply after cleansing and before your night cream.

Yes. Azelaic acid pairs well with most ingredients including niacinamide, hyaluronic acid, ceramides, and retinol. You can use it alongside vitamin C, though we recommend applying them at different times of day for best results. Avoid using it at the same time as AHA/BHA chemical exfoliants.

Some users experience mild tingling during the first few applications — this is normal and typically subsides within a few days. A brief adjustment period (1-2 weeks) is possible as your skin acclimates. If irritation persists, reduce usage to every other day. Serious irritation is rare with azelaic acid.

Most users notice initial improvements in redness and texture within 2-4 weeks. More significant results — like fading dark spots and evening skin tone — typically appear within 4-8 weeks of consistent daily use. Continued use builds upon and maintains these improvements.

Each jar is 1 fl oz (28 mL), which lasts approximately 4-6 weeks with twice-daily use, or 8-12 weeks with once-daily use. A little goes a long way — you only need a thin layer each application.

Azelaic acid is generally considered one of the safer skincare actives during pregnancy. However, we always recommend consulting with your healthcare provider before starting any new skincare product during pregnancy or breastfeeding.

Azelaic acid does not increase sun sensitivity the way retinol or AHAs do. However, we always recommend wearing SPF 30+ daily as part of a good skincare routine, especially if you are working on evening your skin tone or fading dark spots.

Shipping is free on orders of 3 or more jars within the United States. Orders under 3 jars have a flat $4.99 shipping fee. All orders ship via USPS Ground Advantage and typically arrive within 3-5 business days.

Orders are processed and shipped within 1 business day. You will receive a tracking number via email once your order ships.

We currently ship to all 50 US states only. International shipping is not available at this time, but we are working on expanding to more countries.

We offer a 30-day satisfaction guarantee. If you are not happy with your purchase for any reason, contact us within 30 days of delivery for a full refund. We want you to love Azeva — if you do not, we will make it right.

You can reach us anytime through our contact page. We respond to all inquiries within 24 hours.